Process so far:

Following the failure of the Passenger Access System, the Port Authority engaged a specialised team of external consultants to comprehensively assess the PAS and provide recommendations on the way forward.

The specialist engineers have submitted their reports, which have been reviewed by the Port.  However, the Port is still awaiting additional specialist reports commissioned separately by its insurance company, as well as confirmation from the insurer regarding when next steps can commence. This is a complex process and is the main reason for the delay.

Mitigations undertaken by the Port:

The introduction of the luggage van has been successful and has been well received by travellers on the ferry service. CalMac Ferries, Ullapool Harbour and Stornoway Port continue to work in partnership to ensure the luggage service is as efficient as possible. The Port hopes this is provision will continue in the long-term.

CalMac staff continue to be available to assist passengers as and when required and have provided support throughout this issue.

Regular safety checks are undertaken on the current temporary access route. Improvements have been made and will continue to be made if identified.

While foot passengers are currently experiencing slight disembarkation delays, vehicle-transported passengers remain unaffected. 

Next steps

The Port Authority is committed to:

  • Developing a more resilient Passenger Access System
  • Reducing passenger wait times before the upcoming summer timetable
  • Ensuring the most accessible boarding and disembarking experience for all passengers

Alex Macleod, Chief Executive at Stornoway Port Authority, said: “The prolonged challenges with our Passenger Access System have been nothing short of unacceptable, and I completely understand the frustration and inconvenience this has caused.

“This process has dragged on far too long. But I want to be clear, we are committed to implementing a robust, resilient system that will stand the test of time – we will not rush a substandard solution just to say we've fixed the problem.

“We know this situation has been inconvenient and we are committed to finding a long-term solution. We’re grateful for the continued patience and cooperation of passengers.”

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